Privacy Policy

1. Introduction

La Vera LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our cleaning services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: name, mailing address, email address, and phone number.
• Service Information: details about the cleaning services requested, property address, and scheduling preferences.
• Payment Information: billing details processed securely through third-party payment processors. We do not store full credit card numbers.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and similar technologies.
• Communications: records of emails, phone calls, or messages you send us.

3. How We Use Your Information

We use the information we collect to:

• Schedule, perform, and follow up on cleaning services.
• Process payments and send invoices or receipts.
• Respond to inquiries, complaints, and customer service requests.
• Send appointment reminders, promotional offers, and service updates (you may opt out at any time).
• Improve our website, services, and overall customer experience.
• Comply with applicable laws and regulations.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers (e.g., payment processors, scheduling software) who assist us in operating our business, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect the rights and safety of our company, employees, or clients.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our site may not function properly without cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.